At Lush Jewelz LLC, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This policy outlines our procedures for returns, refunds, and exchanges to ensure a transparent shopping experience.

1. Return Eligibility

To be eligible for a return, please ensure that:

  • The item was purchased within the last 30 days.
  • The product is in its original packaging, unused, and in the same condition that you received it.
  • You have the receipt or proof of purchase.

Non-returnable items:

  • Personalized or custom-made products.
  • Items marked as “Final Sale.”
  • Products that show signs of wear, damage, or alteration.

2. The Return Process

To initiate a return, please contact our customer support team during our USA business hours.

  • Contact Number: 9899416565
  • Mail-in Address: Lush Jewelz LLC 7901 4TH ST N STE 300 ST PETERSBURG, FL 33702

Please do not send your purchase back to the manufacturer. Once you contact us, we will provide you with instructions on where and how to send your package.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  • Approval: If your return is approved, we will initiate a refund to your original method of payment.
  • Timeline: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., defective or incorrect item).

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please call us at 9899416565 or visit our Florida office location to coordinate the exchange.

5. Damaged Items

If you receive a damaged product, please notify us immediately for assistance. We may request photographic evidence of the damage to process your claim with our shipping carriers and to expedite your replacement or refund.

6. Company Information

For any questions regarding our Refund Policy, please refer to our corporate details:

Customer Service Hours: Monday – Friday (Standard USA Hours)

Company Name: Lush Jewelz LLC

Tax ID (EIN): 33-1593585

Business Address: 7901 4TH ST N STE 300, ST PETERSBURG, FL 33702